| Frequently Asked Care Worker Questions |
Care @ Home Limited
Family run Business we care !!!!!!!!!!!!
What tasks will my Care Worker carry out?
The worst situation is to have someone arrive every day and say ‘what do you want me to do?’ That is why, before we even start to deliver the care, we agree a ‘Care Plan’ which details exactly what you have instructed us to do. This then becomes the work list for each day. There are a few ideas of what we do earlier on this page but we are happy to discuss any other services you would like.
And what will my Care Worker NOT do?
Once we have established exactly what you want on each visit we will work to that Care plan. We do not give injections or change sterile dressings and we will prompt but not actually administer medication. Obviously we cannot carry out tasks Which are likely to cause risk to either the service user or the carer which is why we ask that any different tasks are referred to the office first.
Will I have the same person every day?
This depends on how many care visits you have each week. We very rarely have just one care worker assigned to a particular Service user. This is to avoid someone new having to learn the ropes if the regular care worker is away on holiday etc. However we do keep the number of people to an absolute minimum.
What about my personal security?
Every member of Care @ Home team has been through a rigorous vetting procedure before they ever start work. In addition all staff will always be in uniform and carry a personalised identification card which shows their name, photograph and Contact numbers to verify that person.
How can I be sure that my care worker will stay the full time and carry out all the tasks?
We take a belt-and-braces view to ensure that the service is exactly what is required. After every visit the care worker will write the details of what he/she has carried out during the visit in the Care Record (which stays in the Service users house). But in addition the customer is asked to show their satisfaction by signing the care worker’s timesheet, which is returned to the office each week for checking. Care @ Home will be bringing in a new system in July 2008 which is called electronic time sheets, the carer will need to use the service user telephone to book on and off, this is free to the service user.
How much does the service cost and can I get any help with the fees?
We will put together a detailed plan for each customer which, as well as setting out the care to be delivered, also shows the weekly costs. Many people will be entitled to assistance with the cost of their care either from their local Social Services office or via other Government grants. Ask us about it and we will advise you about your rights.
How do I pay for my care?
We will send you a bill once a Month. If you wish to pay by standing order (to save you having to remember to write out a cheque) just let us know.
What happens when the office is closed?
We maintain an out-of-hours emergency service. This is manned from 7am to 10pm when the office is closed and is available to assist with emergencies about your care. Our office is open from 8.30am to 5pm Monday to Friday.
What safeguards do I have?
We are registered with the Commission for Social Care Inspection which is sets the minimum standards by which we operate. We are also full members of the United Kingdom Home Care Association (UKHCA). Both of these bodies have standards which set out how we should operate. We also carry Public Liability insurance (£10million). We are contracted to Social Services as a provider of both care visits and live-in care.
What if I don’t like it or want to make changes?
Our experience tells us that people’s care needs very often change. We therefore understand that there may be major or minor changes to make. That is why we carry out reviews on a regular basis and why we are pleased to hear from members of the immediate family about ways the service can be delivered most effectively.
How do I start?
Contact Care @ Home Limited and make an appointment for us to visit you for a chat about how Care @ Home can work for you. We are happy to visit you at home to discuss ways we can help and then, once you have decided, you simply leave the rest to us!
The Care manager will be in contact with you on a regular contact to make sure your care package is running ok.
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